The refund process has begun. Here are the details.

Credit & Debit Card: Leftover funds in your digital wallet, purchased online or onsite at the event using a credit or debit card, will automatically be refunded back to your card within 10 business days following the end of the event.

Cash: Leftover funds in your digital wallet, purchased onsite at the event using cash, will require you to complete a Manual Refund Form from your online account page. Cash refunds will be done in batches every monday after May 31.

The deadline to apply for a manual refund is May 31, 2019. Upon verification of your Manual Refund Form, the refund will be processed within 10 business days following the closure of the refund period.

*All refunds are subject to a $5.00 refund processing fee.
This fee is charged by Festival to cover the gateway processing fees, bank wire transfer fees (for cash refunds), as well as other costs of the system. 

WHAT IS THE RFID PROCESS LIKE?

To pay using your RFID wristband, you will start by “topping-up” and loading money to your cashless account using cash, credit, or debit  – think of it like a pre-paid account. Once you make purchases by double-tapping your wristband at vendor locations, the amount spent will automatically be deducted from your account balance. If you run out of credit, you can recharge and top-up again  (or set your account to “Auto Top-up” and never return to the Top-up station again! By enabling Auto Top-up, you can enjoy Festival with ease and get your unused money refunded back to your card after Festival ($5 processing fee will apply).

You can top-up your account in two (2) convenient ways:

  • Set up your digital wallet now by clicking here!
  • Top-up Stations located throughout Festival

WHAT ARE THE BENEFITS?

  • Faster transaction times
  • Shorter lines
  • No need to hit the ATM
  • Less risk of losing your wallet and money
  • Better control of your budget and spending (you choose how much to top-up)
  • Digital receipts (registered users get email notifications)
  • Super convenient (your wristband is on you at all times)
  • Worry-free experience and more time to enjoy the event!
  • Get your unused money refunded back to you after Festival! ($5 processing fee will apply)

HOW HAS IT WORKED AT OTHER FESTIVALS?